Mind the (service) gap:
How uncomplicated ESM connects your organization

August 14, 2025 | 7:00 AM PT | 10:00 AM ET | 3:00 PM BST

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7:00 AM PT | 10:00 AM ET | 3:00 PM BST

Mind the (service) gap: How uncomplicated ESM connects your organization

Just as modern transportation networks connect distant locations through seamless routes, Enterprise Service Management (ESM) bridges isolated departments into one unified system. It’s time to identify and close the service gaps that create costly disruptions throughout your organization.

During this session, discover how smart organizations are using uncomplicated ESM to transform disconnected service silos into integrated networks that deliver exceptional employee experiences. We’ll explore real transformations where organizations connected previously isolated service areas into a unified network that deliver faster resolutions, improved satisfaction, and operational excellence.

Join this webinar and learn:

  • How to map and identify critical service gaps across your organization
  • Why unified service networks outperform isolated departmental solutions
  • Strategies for connecting HR, IT, facilities, and other service areas seamlessly
  • Real examples of organizations that transformed their service delivery with ESM

Derik Jones
Senior IT Service Desk Manager
ChampionX

Jonathan Brown
Senior Analyst
Enterprise Strategy Group

Shaonli Nath
Director, Product Marketing
Freshworks